Technology Expert/ Technical Support Specialist

Surrey, Canada

Full-Time

TechExperts

About The Role

Safe Software is looking for a talented, fun-loving Technology Expert/ Technical Support Specialist individual who is interested in becoming part of one of the fastest growing data integration companies in the world! You’ll join the FME Desktop Experts team and start helping customers right away.

About The Team

The Customer Success group at Safe is responsible for enabling our user community with the support, tools and resources needed to unleash the power of their data. On the Desktop Experts team, we support the FME platform through support cases, the FME Community, and Live Chat. The team has a customer-focused and a product-focused stream that are closely linked. This position will be customer-focused, helping on board new users and addressing fresh challenges that our existing customers are facing through product demos and proof-of-concepts.

Being exposed to emerging technologies and exciting data challenges while being on a self-directed support team, you’ll have the opportunity to customize your career at Safe Software based on your strengths and passions. As a Technology Expert, you’ll be positioned to create cross-team relationships (i.e. Sales, Knowledge, Development, Marketing) and find opportunities to contribute to their efforts as well.

What You'll Be Doing

Our FME Desktop Experts team needs help from people who can contribute to our Customer Success program:

 

Note: A limited amount of travel may be required.

 

Day-to-Day Responsibilities

As Technology Experts/ Technical Support Specialists, we contribute to a number of facets of Safe Software. Day to day, you may find yourself:

Qualifications, Skills, and Competencies

Safe Software evaluates applicants based on their passion and skill for providing support. That said, we’re paying attention to the following:

Bonus Points

About Safe Software

Safe Software was founded in Vancouver, BC in 1993 by two people and a dream to unleash the power of data. From this vision, FME (Feature Manipulation Engine) was born. FME is the integration platform with the best support for spatial data and the tool that organizations can employ to transform their data in limitless ways. Our software allows anyone to move and share their data to create useful workflows in a simple drag-and-drop format. Whatever the type of data - be it sensors, maps, building models, imagery, databases, social media, web services, and more - FME is up for the task.

Now, with over 150 staff and a new, modern office facility, Safe Software is looking for talented people to join our growing team! Are you up for the challenge?

Life At Safe

Safe Software is full of passionate and innovative people who thrive on working together as a team to deliver state-of-the-art technology to our customers. We take our work seriously, but have fun doing it.

On your first day at Safe, you'll receive a new hire orientation with our Human Resources team, tour our facilities and visit our lounge, games room, fitness centre, bike room, and kitchen (with free beverages) - before ending at your own private office. You'll then get your choice between PC or Mac, meet your team, and help take Safe to new heights!

Join us as we build the data integration technology that tens of thousands of customers depend on.

Apply Now

Apply to Join the Safe Software Team

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