Technical Support Specialist

map Surrey, Canada

calendar Full-Time

hierarchy TechExperts

About The Role

Safe Software is looking for a talented, fun-loving Technical Support Specialist who is interested in becoming part of one of the fastest growing data integration companies in the world! You’ll join the FME Desktop Technical Support team and start helping customers right away.

The world is swamped with data, and organizations are feeling the pain. The FME Platform reduces the friction and allows for our thousands of (very happy) customers to painlessly move data from anywhere to everywhere. Our team supports users as they tackle their data integration workflows with FME – be it from databases, web services, social media, GIS, sensors, building models, imagery, and more, FME is up for the task!

About The Team

The Customer Success team at Safe consists of a passionate group of Technical Specialists who provide technical support, customer education, and knowledge creation. We strive to provide our customers with the tools and resources needed to unleash the power of their data with FME.

As a member of this highly collaborative group, we’re looking for an individual who is all about the team, is passionate about data, and is keen to dive into new and exciting technologies. 

What You'll Be Doing

As a Technical Support Specialist supporting our FME Desktop product, you will:

Being exposed to emerging technologies and exciting data challenges while being on a self-directed support team, you’ll have the opportunity to customize your career at Safe Software based on your strengths and passions.

Day-to-Day Responsibilities

As Technical Support Specialists, we contribute to a number of facets of Safe Software by collaborating with customers and internal stakeholders. Day to day, you may find yourself:

Qualifications, Skills, and Competencies

Safe Software evaluates applicants based on their passion and skill for providing support. That said, we’re paying attention to the following:

Bonus Points

Life At Safe

At Safe, you’ll find a community of passionate and innovative people who thrive on working together as a team to push our vision forward.

While we take our work seriously, Safe is committed to encouraging work-life balance. With extra paid time off during the holidays and plenty of lunchtime sports to join, Safers are able to stay happy and healthy year-round. All Safers have the opportunity to grow with access to a learning and development budget, give back to their community with volunteer time, and get to know each other better with annual team-building events. This way, all Safers are able to innovate, support each other, and have some fun along the way.

When you join Safe, you’ll get your own laptop along with a new hire welcome package complete with Safe swag, of course. Currently, you’ll be working remotely along with the rest of the team due to COVID-19. On your first day, you’ll receive an orientation and meet your team to get role-specific training. After that, feel free to join any virtual activities like trivia, virtual coffee chats, or team games!

About Safe Software

Safe Software is the creator and developer of FME — the data integration platform with the best support for spatial data worldwide. Over 10,000 organizations around the world use FME in industries like AEC, government, utilities, and transportation to maximize the value of their data.

Founded in 1993, Safe is headquartered in Surrey, BC with over 190 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team?

Our Commitment to Diversity and Inclusion

Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion. We welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status. Should you require accommodations during the recruitment process, please contact careers@safe.com.

Apply Now down-circle up-circle

Apply to Join the Safe Software Team

error

Sorry, there has been a problem with sending your application to the server. Please ensure all files are compressed to the optimal size and try again.

check-circle

Thank you, your application has been submitted and is now in the queue for review. If you are shortlisted, you will be contacted directly at the email provided for a phone screen.