"Other state agencies are now seeing the benefit of using the cloud to deliver large data volumes quickly and reliably."Brett Madsen MapData Services
MSP Program Overview
Manage and build closer relationships with your FME Cloud customers. As an MSP Partner, you support, monitor, and manage customers’ FME Server instances in FME Cloud via one centralized dashboard.
MSP Partners receive the following benefits.
|Benefit||All MSP Partners|
|FME Cloud Partner Dashboard Access||Yes|
|FME Cloud Credits||$500 (every quarter)|
|Website presence||Listing on Partner Locator as an FME Cloud MSP Partner|
|Margin||Yes (see below)|
Partners in the MSP Program receive a margin on the sale of FME Cloud Subscriptions. The margin received is based on the FME Cloud revenue.
Eligibility & Tiers
Any tiered Partners may apply for the MSP Program. MSP Partners must have at least one person with an FME Server Certification. Reach out to your Channel Account Manager to get started.
What Partners Provide
All MSP Partners are required to offer Managed Support Plans which include supporting, monitoring, and managing customers’ FME Server instances throughout the lifecycle of their FME Cloud deployment.
Day-to-day management of the customer’s FME Server instances via the dashboards.
Ensure security patches are applied and the ports are secured for the customer’s instances.
Ensure instance notifications are configured to notify the customer if the instance degrades or fails.
FME Server Upgrades
Provide customers with major FME Server version upgrades.
Leverage FME Cloud’s snapshot and backup functionality to minimize the customer’s downtime and data loss.
First Line Support
Deliver advanced customer support and enhancement requests.