"Other state agencies are now seeing the benefit of using the cloud to deliver large data volumes quickly and reliably."
Brett Madsen MapData ServicesMSP Program Overview
Manage and build closer relationships with your FME Cloud customers with the click of a mouse. As an MSP Partner, you can support, monitor, and manage customers’ FME Server instances throughout their FME Cloud deployment lifecycle via one centralized dashboard. Building deep and ongoing relationships with customers at scale has never been easier.
BenefitsElligible MSP Partners receive these benefits. |
Registered Partner |
Premier Partner |
---|---|---|
FME Cloud Partner Dashboard Access
|
Yes
|
Yes
|
Commission
|
No
|
10% of revenue
|
Website presence
|
Listing on Partner Locator as an FME Cloud MSP Partner.
|
Priority listing on Partner Locator as an FME Cloud MSP Partner.
|
FME Cloud Credits
|
$250 (every quarter)
|
$750 (every quarter)
|
Free knowledge transfer from Safe Software senior staff
|
Yes
|
Yes
|
Dedicated Partner cloud resources on Partner Central
|
Yes
|
Yes
|
What Partners Provide
All MSP partners, regardless of their tier and at a minimum, support the following:
Instance Manage
Day-to-day management of the customer’s FME Server instances via the dashboards.
Security Patching
Ensure security patches are applied and the ports are secured for the customer’s instances.
Uptime Management
Ensure the correct instance notifications are configured and notifying the customer if the instance degrades or fails.
FME Server Upgrades
Provide customers with major FME Server version upgrades.
Disaster Recovery
Implement disaster recovery plans by leveraging the FME Cloud snapshot and backup functionality to minimize the customer’s downtime and data loss.
First Line Support
Deliver personalized hours of advanced customer support and enhancement requests.
Eligibility & Tiers
Any tier of Partner may apply for the MSP Program - from Service Partners to Platinum Partners. All of our MSP Partners must obtain minimum certifications requirements, both from Safe Software on proficiency with FME Server and from a cloud service provider such as Amazon Web Services or Microsoft Azure. By demonstrating a proven track record of success and the ability to meet revenue thresholds, MSP Partners can unlock additional benefits, including a commission.
Registered Partner
MSP partners who achieve the following requirements:
- 1 FME Server Certified Professional
- 1 Introductory Cloud Certification
Premier Partner
MSP partners who achieve the following requirements:
- 1 FME Server Certified Professional
- 1 Introductory Cloud Certification
- Annual Revenue Target of $20,000 USD