Santa Clara County

Santa Clara County had the goal of improving their emergency services response time and location accuracy. To do this, their IT department wanted to build a dynamic map of city-sourced address points for their 911 dispatch system, which predated GIS.

Using FME, they aggregated 15 city datasets and supplemented them with public safety layers. FME helped to identify issues like duplicate addresses, as well as generate multiple output formats, like GeoJSON, within the same workflow. They were able to create this standardized address dataset while allowing each city to maintain their existing schemas and workflows.

The result was the Regional Address Map for Public Safety (RAMPS) and the Regional Address Map (RAM; for non-public safety), which empower cities to contribute addresses on a quarterly basis. This system has increased the number of known addresses by 50% and helped improve the county’s emergency services.

The County of Santa Clara is California's 6th most populous county, with a population of nearly 2 million.

“FME allowed me to make fast iterative changes to workflows as each city’s data turned out to be a discovery process where something unexpected always occurred. This flexibility better prepares me for upcoming changes that may be necessary for Next Generation 911.” - Steven Hong, Santa Clara County