FME Technical Support

Get complimentary assistance from our FME experts. We don't treat support as a way to extract money from you, but as a way to help you make better use of FME. Need help? Let us know!

Check the Community

Search our Knowledge Base and Q&A Forum to find the solution you need without waiting.

Start a Live Chat

Chat with our Safers during business hours (online Mon-Fri from Vancouver, Canada).

File a Support Case

Describe your problem and setup, and share the workspace and data (optional).

Product Support and Patch Policy

Tech Support

Help with installation, licensing, bug investigation, enhancement requests, and basic "how to" questions

Software Support

Includes software updates and bug fixes.

Beta Release

Current Release

Mature Release

(Up to 4 releases prior to current annual release.)

Retired Release

(More than 4 releases prior to current annual release.)

FME Desktop and FME Server operate according to a major annual release cycle, with minor dot releases periodically made available. For the purpose of this table, if FME 2016.1.3 is the most recent version available, then FME 2016 is considered to be the Current Release, FME 2012 – 2015 are considered to be mature releases, and FME 2011 and all older releases are considered to be retired. FME Cloud only has Current Releases and Beta Releases – no annual releases.