Safe Software Inc. respects your privacy and understands the importance of protecting your Personal Information.
Personal Information - means information about an identifiable individual and may include items such as your email address, industry, payment information and opinion. Personal information does not include Contact Information.
Contact Information - means information that would enable an individual to be contacted at a place of business and includes name, title, business telephone number, business email and business address. Contact Information is not covered by PIPEDA.
Non-Personal Information - means information that alone cannot be used to identify or contact you. This may include information about your computer, platform, and click paths.
Privacy Officer - means the individual designated responsibility for ensuring that Safe Software complies with this Policy and the PIPEDA.
Safe Software – means Safe Software Inc. and its affiliates.
We collect your Personal Information because it helps us deliver a superior level of service. It enables us to provide you with software support, to configure cloud-based software services that you have ordered, and to process payments for products and services. In addition, your Personal Information helps us keep you posted on the latest product features, special offers, and events that you might like to hear about.
As is true of most websites, when you visit a safe.com website, we gather certain information automatically and store it in a log file. This information includes Internet Protocol (IP) address, top level domain name (for example .com, .gov, .ca, etc.), date and time of visit to the site, Internet Service Provider (ISP), type of browser used, web pages accessed, and documents downloaded. The information we gather is used to help us administer our website, monitor traffic, improve the website’s accessibility, and navigability and gather general preferences.
WEBSITE TRACKING SERVICES
We use in-house and third party website tracking services, like Google Analytics and Eloqua, to track pageviews, visit source, and events (like when you complete an online form). This data can be associated with Personal and Contact Information if you have provided that type of information to us via an online form.
Some of our email messages contain click-through URLs linked to specific content on our website. When you click one of these URLs, you pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our communications. If you prefer not to be tracked, simply avoid clicking text or graphic links in the email.
Clear GIFs (a.k.a. beacons or tags) are tiny graphic images placed on a web page, web-based document, or in an email message. We may use Clear GIFs to tell us what parts of a website you have visited, to measure the effectiveness of searches you perform on our website or to determine if an email message has been opened. We may use this information to tailor our communications to meet your preferences.
SOFTWARE USAGE REPORTING
Upon installation of a licensed copy of software, we may collect Non-Personal Information. This information will be automatically combined with results gleaned from other users. The resulting statistics will help us identify trends and usage patterns (for example, what formats and processing facilities are used more than others), which in turn will help us focus our development efforts for future versions of software.
Upon installation of an evaluation copy of software, we may collect Non-Personal and Personal Information. This information may be combined to identify user preferences, troubleshoot problem areas, provide support, and develop marketing campaigns.
Safe Software takes your privacy seriously. We do not sell or rent your information to unrelated third parties. Safe Software is based in Canada; however, we also use data storage facilities located in the United States and elsewhere.
We collect information to fulfill your specific requests, to process your payments, and to send you notices for annual upgrades or maintenance related to the specific product you have purchased. We may use a third party payment processor and information related to payments will be directly routed to that payment processor.
We may use the geographic location of your IP address to customize the content you can see in certain regions so that it is more relevant to you. To provide superior service in your geographic region or in your language of choice, your information may be disclosed to authorized partners. All authorized partners have signed confidentiality agreements with Safe Software and are not permitted to use your information for any purpose other than providing services or communications relating to Safe Software's products.
We will obtain your consent to collect, use or disclose Personal Information. Your consent may be express or implied where the purpose for collecting or disclosing the Personal Information would be considered obvious and you voluntarily provide Personal Information for that purpose (for example: submitting an email request for support). Consent may also be implied where you are given notice and a reasonable opportunity to opt-out of your Personal Information being used for communications and you do not opt-out.
Subject to certain exceptions, you may withhold or withdraw your consent for Safe Software to use your information in certain ways. Your decision to withhold or withdraw your consent to certain uses of Personal Information may restrict our ability to provide a particular service or product. If so, we will explain the situation to assist you in making the decision.
We may collect, use, or disclose Personal Information without your knowledge or consent only in the following limited circumstances:
You may choose to disclose information about yourself in the course of setting up a public profile or contributing user generated content to the FME Knowledge Centre, the FME Hub, or another public online forum provided by Safe Software. Information that you disclose in any of these forums is public information, and there is no expectation of privacy or confidentiality. You should be aware that any personally identifiable information you submit in the course of these public activities can be read, collected, or used by other users to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
We will retain your information only as long as necessary to fulfill legal or reasonable business purposes.
We are committed to ensuring the security of your information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or destruction. The following security measures will be followed to ensure that your information is appropriately protected: the use of user IDs and passwords, firewalls, antivirus programs, intrusion detection systems, system penetration testing, and physically secure office facilities.
We will use appropriate security measures when destroying your information such as shredding hardcopy documents and deleting electronically stored information.
We will continually review and update our security policies and controls as technology changes to ensure ongoing Personal Information security.
You have the right to access your Personal Information. We will use reasonable efforts to ensure that your Personal Information is accurate and complete.
If at any time you wish to be removed from Safe Software's mailing list please email email@example.com.
If you wish to view, update, alter, or delete any information we may have on you, please send a written request to:
Address: Safe Software Inc., Suite 2017, 7445 - 132nd Street, Surrey, BC, Canada, V3W 1J8
Attention: Privacy Officer
We will use reasonable efforts to reply to your request within 30 days. We will inform you of the results of our investigation and let you know what actions have been taken by Safe Software in response to your request.
Last updated April 10, 2017.