FME Integrates Richmond Hill's 311 Call Center and Operations Work

The Town of Richmond Hill acquired a new call center management solution - built on Salesforce.com - supporting their 311 citizen request management and response. Our presentation will focus on the role FME Server played as an enterprise services bus (ESB) / integration platform for enabling enterprise messaging between the Town's CRM, work management, and GIS systems. The new integrated 311 solution was delivered in 5-months from the project start date, and delivers real-value; connecting our citizen with front-line staff; seamlessly tracking cases/request, and creating work-orders in Maximo (the work management system). The Town's Operations staff (Maximo users) rely on the information being transported by FME from Salesforce to complete work-orders and provide real-time updates/comments to Access Richmond Hill and the citizen.