City of Lévis

The City of Lévis wanted to optimize the data sharing and delivery process for managing pothole repair requests. The goal was to deliver greater transparency and efficiency to the way potholes repairs are reported, managed, and communicated.

The city partnered with Consortech to implement an automated workflow in FME that would trigger the repair process once a pothole has been reported online. Based on incoming geolocation data submitted through a web application, this trigger automatically kickstarts a work order, sends a series of status notifications to the resident once the repair begins, and delivers a weekly maintenance report to the city's stakeholders. FME enables the city to keep systems updated and synchronized, and delivers actionable and timely insight to on-site crews, residents, and key stakeholders, with little to no manual intervention.

The result is an optimized and effective reporting service that increased public engagement, collaboration, and operational efficiency. The city has seen a reduction in call reports by 80% and significant time savings equivalent to 23 days of work, which enabled staff to allocate resources towards other high-value services. The ability to share information as fast as possible has also allowed the city to effectively target routes that require the most attention while keeping the public informed and up-to-date.

Lévis is the 7th largest city in Quebec, Canada with a population of 145,000.

“FME allowed us to communicate between several unrelated platforms, which would have otherwise been unthinkable.” – Martin Labrecque, City of Lévis