City of Burnaby

The City of Burnaby needed to provide a “Call Before You Dig” service to ensure the protection of underground utilities from excavation in a timely manner.

Due to an exponential increase in new development throughout the city, the volume of applications to dig increased by more than 6,000% within the past two decades and continue to grow. Bound by a provincial requirement to provide underground information packages within three days, the city implemented FME to power an automated service to meet this demand.

Applicants now receive their underground information package within three minutes, without staff intervention. This allows city staff to maximize their time towards other high-impact services and alleviates the risk of manual errors. FME has enabled the GIS team to transform the way requests are processed at the city and set a leading example for operational efficiency in North America.

Burnaby is the 3rd largest city in British Columbia, located at the geographic centre of the Metro Vancouver Regional District.

“Because of FME we were able to process tickets 24/7 - anytime, anywhere.” – Herman Louie, City of Burnaby