Technical Support Specialist

map Surrey, Canada

calendar Full-Time

hierarchy FME Server Tech Experts

About The Role

Safe Software is looking for a talented, fun-loving Technical Support Specialist who is interested in becoming part of one of the fastest growing data integration companies in the world! You’ll join the FME Server Technical Support team within our Customer Success department and start helping customers right away.

The world is swamped with data, and organizations are feeling the pain. Our FME products reduce the friction and allow for our thousands of (very happy) customers to painlessly move data from anywhere to everywhere. Whatever the type of data – be it sensors, maps, building models, imagery, databases, social media, web services, and more – FME is up for the task.

FME Server is an enterprise ETL tool, extending on the capabilities of FME Desktop. When supporting these products there’s always something new to learn and interesting challenges to tackle.

About The Team

The Customer Success team is composed of a large group of passionate Technical Specialists who provide technical support, customer education, and knowledge creation. The team works directly with our growing customer base to unlock all possibilities they can achieve with their data and FME.

As a member of this highly collaborative group, we’re looking for an individual who is all about the team, is passionate about our product, and is keen to dive into new and exciting technologies. 

What You'll Be Doing

As a Technical Support Specialist supporting our FME Server enterprise product, you will:

Qualifications, Skills, and Competencies

Bonus Points

Life At Safe

At Safe, you’ll find a community of passionate and innovative people who thrive on working together as a team to push our vision forward.

While we take our work seriously, Safe is committed to encouraging work-life balance. With extra paid time off during the holidays and plenty of lunchtime sports to join, Safers are able to stay happy and healthy year-round. All Safers have the opportunity to grow with access to a learning and development budget, give back to their community with volunteer time, and get to know each other better with annual team-building events. This way, all Safers are able to innovate, support each other, and have some fun along the way.

When you join Safe, you’ll get your own laptop along with a new hire welcome package complete with Safe swag, of course. Currently, you’ll be working remotely along with the rest of the team due to COVID-19. On your first day, you’ll receive an orientation and meet your team to get role-specific training. After that, feel free to join any virtual activities like trivia, virtual coffee chats, or team games!

About Safe Software

Safe Software is the creator and developer of FME — the data integration platform with the best support for spatial data worldwide. Over 10,000 organizations around the world use FME in industries like AEC, government, utilities, and transportation to maximize the value of their data.

Founded in 1993, Safe is headquartered in Surrey, BC with over 190 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team?

Our Commitment to Diversity and Inclusion

Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion. We welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status. Should you require accommodations during the recruitment process, please contact careers@safe.com.

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