Don’t have the time or budget to train all users to the same level of FME® expertise? With FME Gold Support, you can eliminate time spent on finding answers using trial and error. Our FME Certified Professionals are available to offer FME application assistance to help you quickly solve your most pressing data interoperability headaches.
For project consulting or customization services, please learn about the Professional Services available through Safe Software and our global network of partners.
FME Gold Support is managed through this website. Submit a support request to get assistance from an FME Certified Professional.
Our FME Certified Professionals are available to respond to support enquiries between 9:00am and 5:00pm Pacific Standard time from Monday to Friday, excluding Canadian statutory holidays. They strive to respond to support requests within 48 hours. If you require a Service Level Agreement (SLA) with guaranteed timescales and detailed quarterly reporting, please contact us to discuss your needs.
FME Gold Support is provided by staff who have met the requirements of our technical skills credentials program and received designation as FME Certified Professionals. Our support experts are experienced in supporting customers from diverse environments and can communicate technical concepts in non-technical language.
FME Gold Support is available for purchase in North America by customers with valid Annual Maintenance. Similar offerings are available through our VAR Partner network. For a list of VARs in your local area, please visit our VAR Locator.
FME Gold Support is priced at $1500 for 5 cases and is based on a 12 month term. Additional tickets (blocks of 5) can be purchased at any time. Renewals are managed automatically at the end of each 12 month term. Customers must have a valid annual maintenance contract at time of purchase.
FME Gold Support is available for purchase in North America. To learn more, contact us today at 1-800-487-9141 x287 or at info@safe.com.
