Behind FME® are passionate, fun, and knowledgeable experts, ready to help you succeed. With FME Technical Support, you get expert advice and personalized assistance to help you quickly resolve your most pressing data interoperability headaches.
Get Solutions for Your Problems
Standard Support
Need help with the basics? With FME Standard Support, you’ll get the expert assistance you need to install and use the core functionality and components in FME. It includes support for installation, licensing, bug investigation, enhancement requests, and basic “how to” questions. FME Standard Support is included with Annual Maintenance.
Get Technical Assistance
Our FME Certified Professionals are available to provide fast answers and expert advice.
Product Support & Patch Policy
Support and patch policy for FME products is as follows:
- Beta Release (Tech Support and Software Support)
- Current Release (Tech Support and Software Support)
- Mature Releases (Tech Support Only) up-to four releases prior to the current release
- Retired Releases (not supported) more than four releases prior to the current release
Tech Support includes support for installation, licensing, bug investigation, enhancement requests, and basic “how to” questions. Software Support includes software updates and bug fixes.
